Shipping Policy
Shipping Policy
At Altura Naturals, we are committed to delivering your orders promptly and reliably.
Domestic Shipping (United States)
- Standard Shipping: Delivery within 3-5 business days.
- Priority Shipping: Delivery within 2-3 business days.
- Express Shipping: Delivery within 1-2 business days.
International Shipping
- Standard International Shipping: Delivery within 12-16 business days.
- Express International Shipping: Delivery within 5-7 business days.
- Please note: Customs clearance may extend delivery times for international orders. We are not responsible for customs-related delays but will assist in tracking your package if needed.
Shipping Costs
- Free Shipping: Orders over $150 within the U.S. qualify for free standard shipping.
- Calculated Shipping: Orders below $150 and all international orders will have shipping costs calculated at checkout based on weight and destination.
Order Processing
- Orders are processed within 1-2 business days.
- Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.
Tracking Your Order
- Once shipped, you will receive a confirmation email with tracking details.
- Use the provided tracking number to monitor the status of your shipment.
Customs Duties and Taxes (International Orders Only)
- Customs duties and taxes are the responsibility of the recipient.
- Please check with your local customs office for any applicable fees before placing an order.
Delivery Issues
If you encounter any delays or issues, contact us at [email protected], and we will assist you promptly.
