return & refund policy
Return & Refund Policy
At Altura Naturals, we stand by our products and offer a 100% satisfaction guarantee. If you are not completely satisfied, we provide a hassle-free return and refund process.
Eligibility for Returns & Refunds
We accept returns under the following conditions:
- Defective Products: Any defective items are eligible for exchange or refund.
- Product Condition: Items must be unused, unopened, and in their original packaging.
- Non-Returnable Items: Certain perishable or custom items may not be eligible for returns.
100% Satisfaction Guarantee
We are confident in our products and offer a 30-day money-back guarantee. If you’re not satisfied, you may return the product within 30 days of delivery for a full refund.
How to Initiate a Return
To begin the return process:
- Contact us at [email protected] with your order details.
- Provide:
- Your name and contact information.
- Order number.
- Details of the issue (defective or incorrect product, etc.).
If your return is approved, we will send you a return shipping label via email.
Return Inspection Process
- All returned items will be inspected to ensure they meet eligibility criteria.
- Products that fail the inspection will not qualify for a refund or exchange.
Shipping for Returns
- Customers are responsible for return shipping costs unless the return is due to an error or defective product on our part.
- Return shipping costs are non-refundable.
Refund Process
- Refunds are processed within 10 business days of receiving the returned item.
- Refunds will be credited to your original payment method.
Cancellations & Order Modifications
- Orders can be canceled or modified within 12 hours of ordering, as long as they have not been processed for shipment.
- Once tracking information is generated, cancellations or modifications are no longer possible.
Customer Support
We are here to assist you at every step! If you have any questions or concerns, contact our support team at [email protected].
