Shipping Policy

At Altura Naturals, we are committed to delivering your orders promptly and reliably.

Domestic Shipping (United States)

• Standard Shipping: Delivery within 3-5 business days.
• Priority Shipping: Delivery within 2-3 business days.
• Express Shipping: Delivery within 1-2 business days.

International Shipping

• Standard International Shipping: Delivery within 12-16 business days.
• Express International Shipping: Delivery within 5-7 business days.
• Please note: Customs clearance may extend delivery times for international orders. We are not responsible for customs-related delays but will assist in tracking your package if needed.

Shipping Costs

• Free Shipping: Orders over $150 within the U.S. qualify for free standard shipping.
• Calculated Shipping: Orders below $150 and all international orders will have shipping costs calculated at checkout based on weight and destination.

Order Processing

• Orders are processed within 1-2 business days.
• Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.

Tracking Your Order

• Once shipped, you will receive a confirmation email with tracking details.
• Use the provided tracking number to monitor the status of your shipment.

Customs Duties and Taxes (International Orders Only)

• Customs duties and taxes are the responsibility of the recipient.
• Please check with your local customs office for any applicable fees before placing an order.

Delivery Issues

If you encounter any delays or issues, contact us at [email protected], and we will assist you promptly.